When you’re looking for the right mobile processor for your business, it can get a little confusing. Particularly if you aren’t especially well versed on merchant service lingo. It’s important to be confident that you are in hands you can trust. Here are 5 things that will help you pick the right mobile processor for you.
Check out the company website. Get a feel for how long they have been in business and read any available customer reviews and testimonials. Next, visit their Social Media Pages. There, you will find unfiltered customer testimonies in the comments of their posts or advertisements and may gather information that you would not otherwise see on the professional promotional materials.
2. Reasonable Rates
Do your own math. Compare the rates the company is offering to your estimated monthly and yearly credit card sales. When speaking with a company representative, always ask about any current promotions or discounts that could be applied to your account, as well as any additional fees that may not be advertised. Make sure their rates are saving you money to make it worth your investment.
Nothing is more important than making sure your customer’s credit card and personal information is secure. Never sign up with a company that does not provide encrypted credit card reading devices. When speaking with a representative, do not be afraid to ask questions about the device itself, and confirm that it is encrypted.
4. Quick Turn Around
Once you decide you are ready to accept credit cards as a form of payment, you want to get set up as soon as possible. Look for companies with a record of quick and efficient turn around when it comes to setting up a new account, response to any customer service inquiries, deposits and any changes you may need made to the account. When speaking with a company representative, ask for the estimated time it takes to complete these things.
5. Customer Service
Look for companies that provide live customer support that you can reach by phone. Many companies have changed their customer service model to only serve their customers via social media or email. This can sometimes leave merchants waiting hours to days for a response. Some issues are not meant to be fixed via email. A company that still provides live customer support is putting their customers needs at the forefront and that’s the type of company you want to be in business with.